Terms of service

Last Updated: 09 April, 2026

Important International Shipping Notice: Orders shipped internationally may be subject to import duties, customs fees, VAT, taxes, or other charges imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping charges unless explicitly stated otherwise. Akram OUD shall not be responsible for any customs-related delays, additional fees, or delivery issues arising from import regulations in the destination country.

Welcome to Akram OUD. These Terms and Conditions govern your use of akramoud.com and your purchase of products from our online attar and fragrance store. By accessing this website or placing an order, you agree to be bound by these Terms and Conditions.

1. General Use of the Website

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian. You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

2. Products and Services

We make every effort to display our attars, perfumes, oils, gift boxes, and related products as accurately as possible. However, we do not guarantee that product descriptions, images, packaging, colors, or other content on the website will always be fully accurate, complete, or current.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or update product information at any time without prior notice.

3. Pricing

All prices listed on this website are displayed in the applicable currency and are subject to change without notice. While we try to ensure all pricing is accurate, errors may occasionally occur. If we discover a pricing error after you place an order, we reserve the right to cancel the order or contact you with updated information before processing it.

4. Orders and Acceptance

When you place an order on our website, you are making an offer to purchase the selected products. After placing your order, you may receive an order confirmation email. This email does not mean that your order has been accepted. We reserve the right to accept or reject any order for any reason, including product unavailability, suspected fraud, pricing errors, or incorrect product information.

5. Payment Terms

All payments must be made using the payment methods available on our website. By submitting payment information, you confirm that you are authorized to use the chosen payment method. Orders will only be processed after successful payment authorization.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframe mentioned on the website. Delivery times are estimates only and may vary due to courier delays, customs processing, public holidays, or other circumstances beyond our control. We are not liable for delays once the order has been handed over to the shipping provider.

Customers are responsible for providing accurate shipping details. We are not responsible for failed deliveries caused by incorrect or incomplete address information.

7. Returns, Refunds, and Exchanges

Due to the personal nature of attar, fragrance, and related products, returns and exchanges may be limited unless the item arrives damaged, defective, or incorrect. Any return or refund request must be made within the timeframe stated in our refund or return policy.

To request assistance, customers must contact us with their order details and, where applicable, proof of damage or issue. Approved refunds will be processed according to the original payment method and may take several business days to appear, depending on the payment provider.

8. Product Use and Allergy Disclaimer

Our attars and fragrance products are intended for personal use only. Customers are advised to review ingredient information where available and perform a patch test before full use. We are not responsible for allergic reactions, sensitivities, misuse of products, or any issues arising from failure to follow usage instructions.

9. Intellectual Property

All content on this website, including but not limited to text, product descriptions, logos, branding, graphics, images, icons, layout, and design, is the property of Akram OUD or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, republish, or exploit any content without our prior written consent.

10. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account details, including your password, and for restricting access to your device. You agree to accept responsibility for all activities carried out under your account.

We reserve the right to suspend or terminate accounts that are suspected of fraudulent, abusive, or unauthorized activity.

11. Prohibited Activities

You agree not to misuse the website. Prohibited activities include, but are not limited to, attempting to hack or disrupt the website, uploading malicious software, submitting false information, placing fraudulent orders, infringing intellectual property rights, or using the website for unlawful purposes.

12. Third-Party Links

Our website may contain links to third-party websites or services for your convenience. We do not control or endorse those third-party websites and are not responsible for their content, terms, privacy practices, or services.

13. Limitation of Liability

To the fullest extent permitted by law, Akram OUD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the website or purchase of products from us. This includes, without limitation, loss of profits, loss of data, business interruption, or damages resulting from product misuse, website downtime, or delays in delivery.

14. Disclaimer of Warranties

This website and all products and content provided through it are offered on an "as is" and "as available" basis unless otherwise stated. We make no warranties, express or implied, regarding the operation of the website, the accuracy of content, or the suitability of products for a particular purpose, except as required by law.

15. Indemnification

You agree to indemnify and hold harmless Akram OUD, its owners, affiliates, team members, and service providers from any claims, liabilities, damages, losses, or expenses arising out of your breach of these Terms and Conditions or your misuse of the website.

16. Privacy

Your use of this website is also subject to our Privacy Policy. By using our website, you agree to the collection and use of your information in accordance with our Privacy Policy.

17. Changes to These Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with the updated effective date. Continued use of the website after changes are posted constitutes your acceptance of those changes.

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the relevant jurisdiction, without regard to conflict of law principles.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us using the details below:

Website: akramoud.com
Email: theakramoud@gmail.com
Business Name: Akram OUD