Shipping policy

Last Updated: 09 April, 2026

At Akram OUD, we aim to deliver your attar and fragrance products safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

Important International Shipping Notice: Orders shipped internationally may be subject to import duties, customs fees, VAT, taxes, or other charges imposed by the destination country. These charges are the sole responsibility of the customer and are not included in our product prices or shipping charges unless explicitly stated otherwise. Akram OUD shall not be responsible for any customs-related delays, additional fees, or delivery issues arising from import regulations in the destination country.

"All disputes are subject to Surat jurisdiction only."

1. Order Processing Time

All orders are processed within 1–3 business days after order confirmation. Orders are not processed on Sundays or public holidays.

For offline or manual payment orders, processing will begin only after payment confirmation.

2. Shipping Partners

We use reliable courier and logistics partners to deliver your orders, including but not limited to Shiprocket, DHL, and other trusted courier services.

The courier partner is selected based on your location, service availability, and delivery speed.

3. Shipping Locations

We ship across India and to selected international locations. Availability may vary depending on the destination.

4. Estimated Delivery Time

India: 3–7 business days
International: 7–15 business days (may vary by country)

Delivery timelines are estimates and may be affected by courier delays, customs clearance, or external factors.

5. Shipping Charges

Shipping charges are calculated at checkout based on your location, order value, and selected delivery method. Any applicable charges will be clearly displayed before completing your order.

6. Customs Duties & Taxes (International Orders)

Important: International orders may be subject to customs duties, import taxes, or other charges imposed by your country.

These charges are not included in our product or shipping prices and must be paid by the buyer upon delivery. We are not responsible for delays caused by customs.

7. Payment Methods

We offer multiple payment options including:

Online payments (cards, UPI, wallets, etc.)
Offline payments (manual/bank transfer, if applicable)

Orders placed using offline payment methods will be processed only after payment confirmation.

8. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. Tracking updates depend on the courier partner.

9. Failed Delivery / Incorrect Address

Please ensure your shipping details are accurate. We are not responsible for delivery failures due to incorrect or incomplete addresses.

If a shipment is returned due to incorrect details or non-availability, additional shipping charges may apply for re-delivery.

10. Delays and Exceptions

We are not responsible for delays caused by:

Courier or logistics issues
Weather conditions
Customs clearance
Public holidays or unforeseen events

11. Damaged or Lost Shipments

If your order arrives damaged or is lost, please contact us within 48 hours with proof (photos/videos). We will assist you in resolving the issue.